<center><img class="img-fluid" style="width: 100%; height: auto; box-shadow: 1px 1px 6px #b5b5b5; margin-bottom: 15px;" src="https://adele.edu.au/pluginfile.php/1/theme_baz/additionalresources/0/Login%20Guide%20Banner.png" alt="Login guidance title banner image showing a man helping another man to climb onto a ledge"></center>
<div>
<div class="alert alert-primary">Need help logging in? You can use this page to troubleshoot common login issues or choose a guide below to follow a step-by-step visual guide and get into your account to start using ADELE today. Please get in touch with <a href="mailto:support@adele.edu.au">ADELE Support</a> if you find you need further assistance and we'll be happy to help!</div>
<div style="text-align: center;">
<p style="margin-bottom: 15px;"><a id="mybtn" class="btn btn-primary" style="width: 49.5%; margin-bottom: 10px;" href="#!"><strong>Login <u>with</u> a Defence Identity</strong></a> <a id="mybtn2" class="btn btn-secondary" style="width: 49.5%; margin-bottom: 10px;" href="#!"><strong>Login <u>without</u> a Defence Identity</strong></a></p>
</div>
<!-- STEP BY STEP GUIDE #1: DPN -->
<div id="view1" style="display: none;">
<div style="margin-top: 15px; width: 100%; background: #f2f2f2; padding: 6px 15px 6px 20px; border-radius: 15px; color: #fff !important; border: 1px dashed #333;"><strong><span style="font-size: 1.1rem; letter-spacing: 0.05rem; color: #2b2b2b;">LOGIN GUIDE</span></strong></div>
<table class="table table-responsive table-hover border" style="border-radius: 12px; overflow: hidden; width: 100%; border-collapse: collapse; border-color: #ffffff; border-style: solid; margin-bottom: 15px; margin-top: 15px;" border="1">
<thead class="table-dark" style="border-radius: 12px;">
<tr style="height: 46px;">
<th colspan="1" style="color: white; background-color: #2b2b2b; text-align: center; font-size: 15px; border-color: #ffffff;" scope="col">#</th>
<th colspan="1" style="color: white; background-color: #2b2b2b; text-align: center; font-size: 15px; border-color: #ffffff;" scope="col">Step</th>
<th colspan="1" style="color: white; background-color: #2b2b2b; text-align: center; font-size: 15px; border-color: #ffffff;" scope="col">Example</th>
</tr>
</thead>
<tbody>
<tr style="transition: background-color 0.3s; height: 46px; text-align: left;">
<td style="background-color: #000000; color: #ffffff; text-align: center; font-size: 15px; width: 2.5%; border-color: #ffffff;">1</td>
<td style="background-color: #e5f0ff; text-align: left; font-size: 15px; width: 62.5%; border-color: #ffffff;">
<p>Select the <strong>'Login with your DPN/VERA Account'</strong> option to begin.</p>
<p></p>
<p><span class="badge badge-light">If logging in from inside the DPN you can now skip to Step 5</span></p>
</td>
<td style="background-color: #e5f0ff; text-align: center; font-size: 15px; width: 35%; border-color: #ffffff;"><img class="img-fluid" style="border-radius: 15px; box-shadow: 5px 8px 10px #757575; width: 100%; height: auto; min-width: 200px !important; max-width: 450px !important;" src="https://adele.edu.au/pluginfile.php/1/theme_baz/additionalresources/0/DRN0.png" alt="Example image showing the login screen to ADELE with the Defence Identity login pathway highlighted."></td>
</tr>
<tr style="text-align: left;">
<td style="background-color: #000000; color: #ffffff; text-align: center; font-size: 15px; width: 2.5%; border-color: #ffffff; border-width: 1px !important; border-style: dotted !important; border-image: initial !important;">2</td>
<td style="background-color: #ffffff; text-align: left; font-size: 15px; width: 62.5%; border-color: #ffffff; border-width: 1px !important; border-style: dotted !important; border-image: initial !important;">
<p></p>
Place your DCAC in/on your smart card reader.
<p></p>
</td>
<td style="background-color: #ffffff; text-align: center; font-size: 15px; width: 35%; border-color: #ffffff; border-width: 1px !important; border-style: dotted !important; border-image: initial !important;"><img class="img-fluid" style="border-radius: 15px; box-shadow: 5px 8px 10px #757575; width: 100%; height: auto; min-width: 200px !important; max-width: 450px !important;" src="https://adele.edu.au/pluginfile.php/1/theme_baz/additionalresources/0/DRN7.png" alt="Example image showing the correct and incorrect way to hold a card over a card reader."></td>
</tr>
<tr style="transition: background-color 0.3s; height: 46px; text-align: left;">
<td style="background-color: #000000; color: #ffffff; text-align: center; font-size: 15px; width: 2.5%; border-color: #ffffff; border-width: 1px !important; border-style: dotted !important; border-image: initial !important;">3</td>
<td style="background-color: #e5f0ff; text-align: left; font-size: 15px; width: 62.5%; border-color: #ffffff; border-width: 1px !important; border-style: dotted !important; border-image: initial !important;">
<p>Enter your DPN email address if prompted or select your email from the available list.</p>
<p>Select <strong>'Use a certificate or smart card'</strong>.</p>
<p></p>
<ul>
<li>If you do not know your DCAC pin and/or DPN password - please contact the ICT service desk.</li>
</ul>
<p></p>
</td>
<td style="background-color: #e5f0ff; text-align: center; font-size: 15px; width: 35%; border-color: #ffffff; border-width: 1px !important; border-style: dotted !important; border-image: initial !important;"><img class="img-fluid" style="border-radius: 15px; box-shadow: 5px 8px 10px #757575; width: 100%; height: auto; max-width: 450px !important; min-width: 200px !important;" src="https://adele.edu.au/pluginfile.php/1/theme_baz/additionalresources/0/DRN2.png" alt="Image showing Entra ID login with 'Use a certificate or smart card' option highlighted." width="443" height="315"></td>
</tr>
<tr style="transition: background-color 0.3s; height: 46px; text-align: left;">
<td style="background-color: #000000; color: #ffffff; text-align: center; font-size: 15px; width: 2.5%; border-color: #ffffff; border-width: 1px !important; border-style: dotted !important; border-image: initial !important;">4</td>
<td style="background-color: #ffffff; text-align: left; font-size: 15px; width: 62.5%; border-color: #ffffff; border-width: 1px !important; border-style: dotted !important; border-image: initial !important;">
<p>If prompted select your certificate and press OK, then select your card reader device from the presented list or choose More Choices to see more devices. Enter your DCAC pin to continue.</p>
<p><span class="badge badge-light">If you are shown a number when logging in, open the Microsoft Authenticator app on your device and select that number in the login request screen to approve and continue.</span></p>
</td>
<td style="background-color: #ffffff; text-align: center; font-size: 15px; width: 35%; border-color: #ffffff; border-width: 1px !important; border-style: dotted !important; border-image: initial !important;"><img class="img-fluid" style="border-radius: 15px; box-shadow: 5px 8px 10px #757575; width: 100%; height: auto; max-width: 450px !important; min-width: 200px !important;" src="https://adele.edu.au/pluginfile.php/1/theme_baz/additionalresources/0/DRN6.png" alt="Image showing the ability to select certificate present on smartcard for authentication." width="444" height="376"></td>
</tr>
<tr style="transition: background-color 0.3s; height: 46px; text-align: left;">
<td style="background-color: #000000; color: #ffffff; text-align: center; font-size: 15px; width: 2.5%; border-color: #ffffff; border-width: 1px !important; border-style: dotted !important; border-image: initial !important;">5</td>
<td style="background-color: #e5f0ff; text-align: left; font-size: 15px; width: 62.5%; border-color: #ffffff; border-width: 1px !important; border-style: dotted !important; border-image: initial !important;">
<p></p>
<span>Read and accept the system policies for Defence ICT and for ADELE in order to login.</span>
<p></p>
</td>
<td style="background-color: #e5f0ff;"><img class="img-fluid" style="border-radius: 15px; box-shadow: 5px 8px 10px #757575; width: 100%; height: auto; max-width: 450px !important; min-width: 200px !important;" src="https://adele.edu.au/pluginfile.php/1/theme_baz/additionalresources/0/DRN5.png" alt="Image showing the user policy acceptance page for VERA."></td>
</tr>
<tr style="transition: background-color 0.3s; height: 46px;">
<td style="background-color: #000000; color: #ffffff; width: 2.5%; border-color: #ffffff; text-align: left; border-width: 1px !important; border-style: dotted !important; border-image: initial !important;"> </td>
<td style="background-color: #e5f0ff; text-align: left; font-size: 15px; width: 62.5%; border-color: #ffffff; border-width: 1px !important; border-style: dotted !important; border-image: initial !important;"><a id="mybtn5" class="btn btn-secondary" style="width: 35%; margin-bottom: 10px;" href="#"><strong>Close this guide.</strong></a></td>
<td style="background-color: #e5f0ff; text-align: center; font-size: 15px; width: 35%; border-color: #ffffff; border-width: 1px !important; border-style: dotted !important; border-image: initial !important;"> </td>
</tr>
</tbody>
</table>
</div>
<!-- STEP BY STEP GUIDE #1: Non-DPN/Manual-->
<div id="view2" style="display: none;">
<div style="margin-top: 15px; width: 100%; background: #f2f2f2; padding: 6px 15px 6px 20px; border-radius: 15px; color: #fff !important; border: 1px dashed #333;"><strong><span style="font-size: 1.1rem; letter-spacing: 0.05rem; color: #2b2b2b;">LOGIN GUIDE</span></strong></div>
<table class="table table-responsive table-hover border" style="border-radius: 12px; overflow: hidden; margin-bottom: 15px; width: 100%; border-collapse: collapse; border-color: #ffffff; border-style: solid; margin-top: 15px;" border="1">
<thead class="table-dark" style="border-radius: 12px;">
<tr style="height: 46px;">
<th colspan="1" style="color: #000; background-color: #d7dfe3; text-align: center; font-size: 15px; border-color: #ffffff;" scope="col">#</th>
<th colspan="1" style="color: #000; background-color: #d7dfe3; text-align: center; font-size: 15px; border-color: #ffffff;" scope="col">Step</th>
<th colspan="1" style="color: #000; background-color: #d7dfe3; text-align: center; font-size: 15px; border-color: #ffffff;" scope="col">Example</th>
</tr>
</thead>
<tbody>
<tr style="transition: background-color 0.3s; height: 46px; text-align: left;">
<td style="background-color: #000000; color: #ffffff; text-align: center; font-size: 15px; width: 2.5%; border-color: #ffffff;">1</td>
<td style="background-color: #e5f0ff; text-align: left; font-size: 15px; width: 62.5%; border-color: #ffffff;">Select the <strong>'I can't login with a DPN Account'</strong> option to begin.</td>
<td style="background-color: #e5f0ff; text-align: center; font-size: 15px; width: 35%; border-color: #ffffff;"><img class="img-fluid" style="border-radius: 15px; box-shadow: 5px 8px 10px #757575; width: 100%; height: auto; max-width: 450px !important; min-width: 200px !important;" src="https://adele.edu.au/pluginfile.php/1/theme_baz/additionalresources/0/non-DRN2.png" alt="Image showing the 'I can't login with a DPN Account' button for non-Defence users." width="394" height="394"></td>
</tr>
<tr style="transition: background-color 0.3s; height: 46px; text-align: left;">
<td style="background-color: #000000; color: #ffffff; text-align: center; font-size: 15px; width: 2.5%; border-color: #ffffff; border-width: 1px !important; border-style: dotted !important; border-image: initial !important;">
<p>2</p>
</td>
<td style="background-color: #ffffff; text-align: left; font-size: 15px; width: 62.5%; border-color: #ffffff; border-width: 1px !important; border-style: dotted !important; border-image: initial !important;">
<p>Enter your username and password in the next screen.</p>
<p></p>
</td>
<td style="background-color: #ffffff; text-align: center; font-size: 15px; width: 35%; border-color: #ffffff; border-width: 1px !important; border-style: dotted !important; border-image: initial !important;"><img class="img-fluid" style="border-radius: 15px; box-shadow: 5px 8px 10px #757575; width: 100%; height: auto; max-width: 450px !important; min-width: 200px !important;" src="https://adele.edu.au/pluginfile.php/1/theme_baz/additionalresources/0/non-DRN1.png" alt="Image showing the login page for non-Defence.gov.au users." width="394" height="392"></td>
</tr>
<tr style="text-align: left;">
<td style="background-color: #000000; color: #ffffff; ; text-align: center; font-size: 15px; width: 2.5%; border-color: #ffffff; border-width: 1px !important; border-style: dotted !important; border-image: initial !important;"> </td>
<td style="background-color: #e5f0ff; text-align: left; font-size: 15px; width: 62.5%; border-color: #ffffff; border-width: 1px !important; border-style: dotted !important; border-image: initial !important;">
<p>You will receive a password when you first register for ADELE.</p>
<p>If you have forgotten your password, please select the <strong>'Forgotten your username or password?'</strong> button to issue a password reset.</p>
<p>If you don't receive this email in up to 15 minutes:</p>
<p></p>
<ul>
<li>Check your spam folder</li>
<li>Your account may be suspended for inactivty</li>
</ul>
<p></p>
</td>
<td style="background-color: #e5f0ff; text-align: center; font-size: 15px; width: 35%; border-color: #ffffff; border-width: 1px !important; border-style: dotted !important; border-image: initial !important;"> </td>
</tr>
<tr style="transition: background-color 0.3s; height: 46px; text-align: left;">
<td style="background-color: #000000; color: #ffffff; text-align: center; font-size: 15px; width: 2.5%; border-color: #ffffff; border-width: 1px !important; border-style: dotted !important; border-image: initial !important;">3</td>
<td style="background-color: #ffffff; text-align: left; font-size: 15px; width: 62.5%; border-color: #ffffff; border-width: 1px !important; border-style: dotted !important; border-image: initial !important;">Authenticate with your Multi-Factor Authentication (MFA)</td>
<td style="background-color: #ffffff; text-align: center; font-size: 15px; width: 35%; border-color: #ffffff; border-width: 1px !important; border-style: dotted !important; border-image: initial !important;"> </td>
</tr>
<tr style="transition: background-color 0.3s; height: 46px;">
<td style="background-color: #000000; color: #ffffff; width: 2.5%; border-color: #ffffff; text-align: left; border-width: 1px !important; border-style: dotted !important; border-image: initial !important;"> </td>
<td style="background-color: #e5f0ff; text-align: left; font-size: 15px; width: 62.5%; border-color: #ffffff; border-width: 1px !important; border-style: dotted !important; border-image: initial !important;">
<p style="text-align: left;">If you have not previously setup Multi-Factor Authentication (MFA), you will be prompted to do so after logging in.</p>
<p style="text-align: left;">For further assistance on setting up MFA, please see our <a href="https://www.adele.edu.au/admin/tool/mfa/guide.php">MFA Guide</a> for assistance.</p>
</td>
<td style="background-color: #e5f0ff; text-align: center; font-size: 15px; width: 35%; border-color: #ffffff; border-width: 1px !important; border-style: dotted !important; border-image: initial !important;"> </td>
</tr>
<tr style="transition: background-color 0.3s; height: 46px;">
<td style="background-color: #000000; color: #ffffff; width: 2.5%; border-color: #ffffff; text-align: left; border-width: 1px !important; border-style: dotted !important; border-image: initial !important;"> </td>
<td style="background-color: #e5f0ff; text-align: left; font-size: 15px; width: 62.5%; border-color: #ffffff; border-width: 1px !important; border-style: dotted !important; border-image: initial !important;"><a id="mybtn6" class="btn btn-secondary" style="width: 35%; margin-bottom: 10px;" href="#"><strong>Close this guide.</strong></a></td>
<td style="background-color: #e5f0ff; text-align: center; font-size: 15px; width: 35%; border-color: #ffffff; border-width: 1px !important; border-style: dotted !important; border-image: initial !important;"> </td>
</tr>
</tbody>
</table>
<br><br></div>
<!-- COMMON ISSUES -->
<div style="width: 100%; background: #f2f2f2; padding: 6px 15px 6px 20px; border-radius: 15px; color: #fff !important; border: 1px dashed #333;"><strong><span style="font-size: 1.1rem; letter-spacing: 0.05rem; color: #2b2b2b;">COMMON ISSUES</span></strong></div>
<div><center>
<table border="1" cellpadding="8" style="border-radius: 15px !important; font-size: 0.9rem; width: 100%; border-collapse: collapse; border-width: 1px; margin: 15px 0px 5px 0px;" class="table table-responsive table-hover border">
<thead>
<tr>
<td style="width: 20%; background: #333;">
<h4 style="color: #fff;">Issue</h4>
</td>
<td style="width: 80%; background: #333;">
<h4 style="color: #fff;">Solution</h4>
</td>
</tr>
<tr style="height: 107px;">
<td style="padding-top: 10px; padding-bottom: 10px; width: 20%; background-color: #e5f0ff;">I don't have a DCAC or DPN account yet</td>
<td style="padding-top: 10px; padding-bottom: 10px; width: 80%; background-color: #e5f0ff;">
<p>If you need to access ADELE before your DPN access or DCAC are available please have the course coordinator arrange for a sponsored account until they are ready. Make sure to let us know when you get them and we'll update your account.</p>
</td>
</tr>
<tr style="height: 139px;">
<td style="padding-top: 10px; padding-bottom: 10px; width: 20%;">I get a certificate validation error</td>
<td style="padding-top: 10px; padding-bottom: 10px; width: 80%;">
<ul>
<li>Make sure you have activated the <strong>ICT functionality</strong> of your DCAC.</li>
<li>Make sure your card is seated correctly in/on your card reader. If necessary, re-seat it and try the login process again.</li>
<li>Make sure you are using the correct pin when signing in.</li>
<li>Try a <strong>different browser or device </strong>to login. If you're able to, it may be a browser setting or a compatibility issue with your card reader.</li>
<li>For issues with your DCAC itself please contact <strong>Defence Digital Group (DDG)</strong> ICT Services</li>
</ul>
</td>
</tr>
<tr style="height: 51.4219px;">
<td style="padding-top: 10px; padding-bottom: 10px; width: 20%; background-color: #e5f0ff;">I see a login error that I'm not authorised to access Moodle</td>
<td style="padding-top: 10px; padding-bottom: 10px; width: 80%; background-color: #e5f0ff;">
<p></p>
<ul>
<li>Your account may be set to a <strong>Manual login</strong>, and you can login immediately by choosing the <strong>'Login without a Defence Identity'</strong> option if you know your password (it may be different to your DPN password). You will need your MFA device ready.</li>
<li>Contact ADELE Support if you need help updating your account to login using your Defence Identity through VERA</li>
</ul>
<p></p>
</td>
</tr>
<tr style="height: 27px;">
<td style="padding-top: 10px; padding-bottom: 10px; width: 20%;">I don't have access to a smartcard reader</td>
<td style="padding-top: 10px; padding-bottom: 10px; width: 80%;">
<p></p>
<ul>
<li>You will be able to collect a card reader from one of <a href="https://objcdc7/id:BO43469567/document/versions/published">these locations</a>.
<p>If you cannot see this list, please call the ICT Service Desk for your nearest collection point.</p>
</li>
<li>In the meantime, if you have DPN access you can setup a temporary workaround with Microsoft Authenticator.
<p></p>
</li>
</ul>
<p></p>
<p><a id="mybtn3" class="btn btn-secondary" style="width: 35%; margin-bottom: 10px;" href="#view3"><strong>How to setup Microsoft Authenticator</strong></a></p>
</td>
</tr>
<tr style="height: 27px;">
<td style="padding-top: 10px; padding-bottom: 10px; width: 20%; background-color: #e5f0ff;">I can't reset my password</td>
<td style="padding-top: 10px; padding-bottom: 10px; width: 80%; background-color: #e5f0ff;">
<p></p>
<ul>
<li>Only Sponsored Accounts can reset their password from ADELE directly, if you aren't receiving the email please allow 15 minutes before trying again.</li>
<li>If you still do not receive the email your account may be suspended and you'll need to either contact ADELE Support or your Defence sponsor depending on the reason for suspension.</li>
<li>Defence Identity passwords can be updated using the Password Reset Self-Service Tool or by calling DDG ICT Services.</li>
</ul>
<p></p>
</td>
</tr>
<tr style="height: 27px;">
<td style="padding-top: 10px; padding-bottom: 10px; width: 20%;">
<p>It times out when I choose Login with Defence Identity</p>
<p></p>
</td>
<td style="padding-top: 10px; padding-bottom: 10px; width: 80%;">
<p></p>
<ul>
<li>There may be a Defence wide outage of the login service that is preventing your login.</li>
<li>If you are accessing from overseas on a personal device, your connection may be blocked by Defence.</li>
</ul>
<p></p>
</td>
</tr>
<tr>
<td style="padding-top: 10px; padding-bottom: 10px; width: 20%; background-color: #e5f0ff;">I receive a Microsoft access error</td>
<td style="padding-top: 10px; padding-bottom: 10px; width: 80%; background-color: #e5f0ff;">
<p></p>
<ul>
<li>If you receive a Microsoft error saying “You cannot access this right now” or “Your sign-in was successful but does not meet the criteria to access this resource”, this usually means you are outside Australia or using a VPN.</li>
<li>Try again after disabling your VPN or accessing ADELE from within Australia.</li>
<li>If available, you may also be able to access ADELE through DREAMS.</li>
<li>This is a limitation of VERA that ADELE inherits.</li>
</ul>
<p></p>
</td>
</tr>
<tr>
<td style="padding-top: 10px; padding-bottom: 10px; width: 20%;">
<p>I cannot use DCAC services on my Mac</p>
<p></p>
</td>
<td style="padding-top: 10px; padding-bottom: 10px; width: 80%;">
<p></p>
<ul>
<li>There is a known issue affecting anyone with an issued DCAC received from October 2025 onwards who is using a Mac computer.</li>
<li>Due to this issue, DCAC services are currently not available on Mac devices</li>
<li>There is currently no timeline for a fix.</li>
<li>In the meantime, it is recommended to use a Windows device or access through DREAMS.</li>
</ul>
<p></p>
</td>
</tr>
</thead>
</table>
</center></div>
<!--MS Authenticator Guide-->
<div id="view3" style="display: none;">
<div style="margin-top: 15px; width: 100%; background: #f2f2f2; padding: 6px 15px 6px 20px; border-radius: 15px; color: #fff !important; border: 1px dashed #333;"><strong><span style="font-size: 1.1rem; letter-spacing: 0.05rem; color: #2b2b2b;">Microsoft Authenticator</span></strong></div>
<table class="table table-responsive table-hover border" style="border-radius: 12px; overflow: hidden; margin-bottom: 15px; width: 100%; border-collapse: collapse; border-color: #ffffff; border-style: solid; margin-top: 15px;" border="1">
<thead class="table-dark" style="border-radius: 12px;">
<tr style="height: 46px;">
<th colspan="1" style="color: #000; background-color: #d7dfe3; text-align: center; font-size: 15px; border-color: #ffffff;" scope="col">#</th>
<th colspan="1" style="color: #000; background-color: #d7dfe3; text-align: center; font-size: 15px; border-color: #ffffff;" scope="col">Step</th>
<th colspan="1" style="color: #000; background-color: #d7dfe3; text-align: center; font-size: 15px; border-color: #ffffff;" scope="col">Example</th>
</tr>
</thead>
<tbody>
<tr style="transition: background-color 0.3s; height: 46px; text-align: left;">
<td style="background-color: #000000; color: #ffffff; text-align: center; font-size: 15px; width: 2.5%; border-color: #ffffff;">1</td>
<td style="background-color: #e5f0ff; text-align: left; font-size: 15px; width: 62.5%; border-color: #ffffff;">Install Microsoft Authenticator app on your device using the app store.
<p></p>
<ul>
<li><a href="https://play.google.com/store/apps/details?id=com.azure.authenticator&hl=en_AU"><strong>Android</strong></a></li>
<li><a href="https://apps.apple.com/au/app/microsoft-authenticator/id983156458"><strong>IOS</strong></a></li>
</ul>
<p></p>
</td>
<td style="background-color: #e5f0ff; text-align: center; font-size: 15px; width: 35%; border-color: #ffffff;"> </td>
</tr>
<tr style="transition: background-color 0.3s; height: 46px; text-align: left;">
<td style="background-color: #000000; color: #ffffff; text-align: center; font-size: 15px; width: 2.5%; border-color: #ffffff; border-width: 1px !important; border-style: dotted !important; border-image: initial !important;">
<p>2</p>
</td>
<td style="background-color: #ffffff; text-align: left; font-size: 15px; width: 62.5%; border-color: #ffffff; border-width: 1px !important; border-style: dotted !important; border-image: initial !important;">
<p>Login to the DPN using a terminal, a DPL or using DREAMS.</p>
</td>
<td style="background-color: #ffffff; text-align: center; font-size: 15px; width: 35%; border-color: #ffffff; border-width: 1px !important; border-style: dotted !important; border-image: initial !important;"> </td>
</tr>
<tr style="text-align: left;">
<td style="background-color: #000000; color: #ffffff; ; text-align: center; font-size: 15px; width: 2.5%; border-color: #ffffff; border-width: 1px !important; border-style: dotted !important; border-image: initial !important;">3</td>
<td style="background-color: #e5f0ff; text-align: left; font-size: 15px; width: 62.5%; border-color: #ffffff; border-width: 1px !important; border-style: dotted !important; border-image: initial !important;">
<p>Open Chrome or Edge Web browser.</p>
</td>
<td style="background-color: #e5f0ff; text-align: center; font-size: 15px; width: 35%; border-color: #ffffff; border-width: 1px !important; border-style: dotted !important; border-image: initial !important;"> </td>
</tr>
<tr style="transition: background-color 0.3s; height: 46px; text-align: left;">
<td style="background-color: #000000; color: #ffffff; text-align: center; font-size: 15px; width: 2.5%; border-color: #ffffff; border-width: 1px !important; border-style: dotted !important; border-image: initial !important;">4</td>
<td style="background-color: #ffffff; text-align: left; font-size: 15px; width: 62.5%; border-color: #ffffff; border-width: 1px !important; border-style: dotted !important; border-image: initial !important;">Place your DCAC on top of your card reader and leave it there.</td>
<td style="background-color: #ffffff; text-align: center; font-size: 15px; width: 35%; border-color: #ffffff; border-width: 1px !important; border-style: dotted !important; border-image: initial !important;"><img class="img-fluid" style="border-radius: 15px; box-shadow: 5px 8px 10px #757575; width: 100%; height: auto; min-width: 200px !important; max-width: 450px !important;" src="https://adele.edu.au/pluginfile.php/1/theme_baz/additionalresources/0/DRN7.png" alt="Example image showing the correct and incorrect way to hold a card over a card reader."></td>
</tr>
<tr style="transition: background-color 0.3s; height: 46px; text-align: left;">
<td style="background-color: #000000; color: #ffffff; width: 2.5%; border-color: #ffffff; text-align: left; border-width: 1px !important; border-style: dotted !important; border-image: initial !important;">5</td>
<td style="background-color: #e5f0ff; text-align: left; font-size: 15px; width: 62.5%; border-color: #ffffff; border-width: 1px !important; border-style: dotted !important; border-image: initial !important;">Navigate to <a href="https://mysignins.microsoft.com/security-info">https://mysignins.microsoft.com/security-info</a></td>
<td style="background-color: #e5f0ff; text-align: center; font-size: 15px; width: 35%; border-color: #ffffff; border-width: 1px !important; border-style: dotted !important; border-image: initial !important;"><img class="img-fluid" style="border-radius: 15px; box-shadow: 5px 8px 10px #757575; width: 100%; height: auto; min-width: 200px !important; max-width: 450px !important;" src="https://adele.edu.au/pluginfile.php/1/theme_baz/additionalresources/0/MS-Auth1.png" alt="Example image showing the Microsoft security-info page."></td>
</tr>
<tr style="transition: background-color 0.3s; height: 46px; text-align: left;">
<td style="background-color: #000000; color: #ffffff; text-align: center; font-size: 15px; width: 2.5%; border-color: #ffffff; border-width: 1px !important; border-style: dotted !important; border-image: initial !important;">6</td>
<td style="background-color: #ffffff; text-align: left; font-size: 15px; width: 62.5%; border-color: #ffffff; border-width: 1px !important; border-style: dotted !important; border-image: initial !important;">Select your account name or login using your DPN username/password if required.</td>
<td style="background-color: #ffffff; text-align: center; font-size: 15px; width: 35%; border-color: #ffffff; border-width: 1px !important; border-style: dotted !important; border-image: initial !important;"><img class="img-fluid" style="border-radius: 15px; box-shadow: 5px 8px 10px #757575; width: 100%; height: auto; min-width: 200px !important; max-width: 450px !important;" src="https://adele.edu.au/pluginfile.php/1/theme_baz/additionalresources/0/MS-Auth2.png" alt="Example image showing the Microsoft security-info page."></td>
</tr>
<tr style="transition: background-color 0.3s; height: 46px; text-align: left;">
<td style="background-color: #000000; color: #ffffff; text-align: center; font-size: 15px; width: 2.5%; border-color: #ffffff; border-width: 1px !important; border-style: dotted !important; border-image: initial !important;">7</td>
<td style="background-color: #e5f0ff; text-align: left; font-size: 15px; width: 62.5%; border-color: #ffffff; border-width: 1px !important; border-style: dotted !important; border-image: initial !important;">You will be asked to select your certificate from the list and then to provide your DCAC pin to authenticate and proceed with changing your Security Info.</td>
<td style="background-color: #e5f0ff; text-align: center; font-size: 15px; width: 35%; border-color: #ffffff; border-width: 1px !important; border-style: dotted !important; border-image: initial !important;"> </td>
</tr>
<tr style="transition: background-color 0.3s; height: 46px; text-align: left;">
<td style="background-color: #000000; color: #ffffff; text-align: center; font-size: 15px; width: 2.5%; border-color: #ffffff; border-width: 1px !important; border-style: dotted !important; border-image: initial !important;">8</td>
<td style="background-color: #ffffff; text-align: left; font-size: 15px; width: 62.5%; border-color: #ffffff; border-width: 1px !important; border-style: dotted !important; border-image: initial !important;">Click on <strong>Add sign-in method.</strong></td>
<td style="background-color: #ffffff; text-align: center; font-size: 15px; width: 35%; border-color: #ffffff; border-width: 1px !important; border-style: dotted !important; border-image: initial !important;"><img class="img-fluid" style="border-radius: 15px; box-shadow: 5px 8px 10px #757575; width: 100%; height: auto; min-width: 200px !important; max-width: 450px !important;" src="https://adele.edu.au/pluginfile.php/1/theme_baz/additionalresources/0/MS-Auth3.png" alt="Example image showing the Microsoft security-info page."></td>
</tr>
<tr style="transition: background-color 0.3s; height: 46px; text-align: left;">
<td style="background-color: #000000; color: #ffffff; text-align: center; font-size: 15px; width: 2.5%; border-color: #ffffff; border-width: 1px !important; border-style: dotted !important; border-image: initial !important;">9</td>
<td style="background-color: #e5f0ff; text-align: left; font-size: 15px; width: 62.5%; border-color: #ffffff; border-width: 1px !important; border-style: dotted !important; border-image: initial !important;">Click on <strong>Microsoft Authenticator.</strong></td>
<td style="background-color: #e5f0ff; text-align: center; font-size: 15px; width: 35%; border-color: #ffffff; border-width: 1px !important; border-style: dotted !important; border-image: initial !important;"><img class="img-fluid" style="border-radius: 15px; box-shadow: 5px 8px 10px #757575; width: 100%; height: auto; min-width: 200px !important; max-width: 450px !important;" src="https://adele.edu.au/pluginfile.php/1/theme_baz/additionalresources/0/MS-Auth4.png" alt="Example image showing the Microsoft security-info page."></td>
</tr>
<tr style="transition: background-color 0.3s; height: 46px; text-align: left;">
<td style="background-color: #000000; color: #ffffff; text-align: center; font-size: 15px; width: 2.5%; border-color: #ffffff; border-width: 1px !important; border-style: dotted !important; border-image: initial !important;">10</td>
<td style="background-color: #ffffff; text-align: left; font-size: 15px; width: 62.5%; border-color: #ffffff; border-width: 1px !important; border-style: dotted !important; border-image: initial !important;">Follow the steps shown to setup your new Multi-Factor Authentication method.</td>
<td style="background-color: #ffffff; text-align: center; font-size: 15px; width: 35%; border-color: #ffffff; border-width: 1px !important; border-style: dotted !important; border-image: initial !important;"> </td>
</tr>
<tr style="transition: background-color 0.3s; height: 46px; text-align: left;">
<td style="background-color: #000000; color: #ffffff; text-align: center; font-size: 15px; width: 2.5%; border-color: #ffffff; border-width: 1px !important; border-style: dotted !important; border-image: initial !important;">11</td>
<td style="background-color: #e5f0ff; text-align: left; font-size: 15px; width: 62.5%; border-color: #ffffff; border-width: 1px !important; border-style: dotted !important; border-image: initial !important;">Remove your DCAC from the card reader.</td>
<td style="background-color: #e5f0ff; text-align: center; font-size: 15px; width: 35%; border-color: #ffffff; border-width: 1px !important; border-style: dotted !important; border-image: initial !important;"> </td>
</tr>
<tr style="transition: background-color 0.3s; height: 46px; text-align: left;">
<td style="background-color: #000000; color: #ffffff; text-align: center; font-size: 15px; width: 2.5%; border-color: #ffffff; border-width: 1px !important; border-style: dotted !important; border-image: initial !important;">12</td>
<td style="background-color: #ffffff; text-align: left; font-size: 15px; width: 62.5%; border-color: #ffffff; border-width: 1px !important; border-style: dotted !important; border-image: initial !important;">This will enable you to login to ADELE using the Microsoft Authenticator app <i>or</i> your DCAC to login from outside the DPN.</td>
<td style="background-color: #ffffff; text-align: center; font-size: 15px; width: 35%; border-color: #ffffff; border-width: 1px !important; border-style: dotted !important; border-image: initial !important;"> </td>
</tr>
<tr style="transition: background-color 0.3s; height: 46px; text-align: left;">
<td style="background-color: #000000; color: #ffffff; text-align: center; font-size: 15px; width: 2.5%; border-color: #ffffff; border-width: 1px !important; border-style: dotted !important; border-image: initial !important;"> </td>
<td style="background-color: #e5f0ff; text-align: left; font-size: 15px; width: 62.5%; border-color: #ffffff; border-width: 1px !important; border-style: dotted !important; border-image: initial !important;"><a id="mybtn4" class="btn btn-secondary" style="width: 35%; margin-bottom: 10px;" href="#"><strong>Close this guide.</strong></a></td>
<td style="background-color: #e5f0ff; text-align: center; font-size: 15px; width: 35%; border-color: #ffffff; border-width: 1px !important; border-style: dotted !important; border-image: initial !important;"> </td>
</tr>
</tbody>
</table>
<br><br></div>
<!-- ACCOUNT SUSPENSION INFORMATION -->
<div style="margin-top: 15px; width: 100%; background: #f2f2f2; padding: 6px 15px 6px 20px; border-radius: 15px; color: #fff !important; border: 1px dashed #333;"><strong><span style="font-size: 1.1rem; letter-spacing: 0.05rem; color: #2b2b2b;">ACCOUNT SUSPENSION IN ADELE</span></strong></div>
<div style="font-size: 0.9rem; padding-left: 15px; margin-top: 20px; margin-bottom: 30px;">
<p>Existing accounts may be suspended after a period of inactivity, and this affects your access and your emails from ADELE.</p>
<ul>
<li><strong>Defence Identity</strong> account suspensions are linked with your access to the Defence Protected Network (DPN).</li>
<li><strong>Sponsored</strong> accounts are suspended after <strong>90 days</strong> of inactivity. These accounts have an <strong>expiry date</strong> upon which they are automatically suspended.</li>
</ul>
<p>You will not be notified if your account is suspended and you cannot receive system notifications including <i>password reset emails</i>. You must contact your Australian Department of Defence sponsor if your account is past its specified expiry date and you still need to access ADELE.</p>
</div>
</div>
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Create new account
ADELE (O:S)
ADELE users without an account for the Defence Protected Network (DPN) will login here using their email address and supplied password.
Users with DPN Account issues may be directed to login using this page using their Defence email. You will be provided with a manual login password.
You will need a personal device or hardware security key setup and use as a second factor during login. Click for help with Multifactor Authentication (MFA).
